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General Terms and Conditions
of the company:
Reg. No.: HE 222208
operating in the Czech Republic under the organisational unit of a foreign company:
INTER-SAT LTD, organizational unit
with registered office at Slevačská 2368/68, 615 00 Brno
ID NO.: 29242916
VAT ID: CZ686043880
Registered in the Commercial Register maintained by the Regional Court in Brno, Section A, Insert 24480
(hereinafter referred to as the company or the seller)
These General Terms and Conditions of Business (hereinafter referred to as "GTC") regulate supplier-customer relations in the sale of goods and services in the field of electronics and electrical engineering (hereinafter referred to as "goods"). These GTC are binding for the sale of goods to the buyer for the purpose of resale and to consumers (hereinafter referred to as the "Buyer") from INTER-SAT LTD, org. branch (hereinafter referred to as the "Seller"). Exceptions can be applied exclusively on the basis of concluded contracts signed by the statutory body of the Seller. Legal relations not regulated by these GTC shall be governed by the law of the Czech Republic. If the contracting party is a consumer, contractual relations not regulated by these GTC are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter also referred to as the "Civil Code") and Act No. 634/1992 Coll., the Consumer Protection Act, as amended (hereinafter also referred to as the "Consumer Protection Act"). Relations between the Seller and the Buyer who is not a consumer, not regulated by these GTC, are governed by the relevant provisions of the Civil Code.
Definition of certain terms
Consumer contract - a contract of sale or any other contract where the contracting parties are a consumer on the one hand and an entrepreneur on the other. An entrepreneur is deemed to be a consumer in accordance with § Section 420 et seq. of the Civil Code, a person who independently carries out, on his own account and responsibility, a gainful activity in a trade or similar manner with the intention of doing so on a regular basis for profit.
Seller (supplier) - a person who, in concluding and performing a contract, acts in the course of his trade or other business. It is an entrepreneur who, directly or through other entrepreneurs, supplies products or services to the buyer.
Buyer (consumer) - any person who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, enters into a contract with an entrepreneur or otherwise deals with him.
Non-consumer buyer - a person who, in concluding and performing a contract, acts in the course of his trade or other business (entrepreneur).
Conclusion of the Purchase Contract - the Buyer's order is a draft Purchase Contract and the Purchase Contract itself is concluded at the moment of delivery of the Seller's binding consent to the Buyer's draft (binding confirmation of the order by the Seller). From this moment on, mutual rights and obligations between the Buyer and the Seller arise, which are defined in the Purchase Agreement and these GTC.
General Terms and Conditions (GTC) - the contractual agreement between the Seller and the Buyer in this document. The Buyer agrees to these Terms and Conditions valid and effective at the time of sending his/her order and is bound by them from the time of conclusion of the Purchase Agreement. The Buyer has the opportunity to become acquainted with these T&C before the actual execution of his order and is notified of them sufficiently in advance (they are provided to the Buyer or are available in complete form on the Seller's website so that the Buyer has the opportunity to become acquainted with them before the conclusion of the contract). By sending his order, the Buyer confirms that he has become acquainted with these T&C and that he agrees to them.
Price, Order and Form of Payment
1) The prices of the goods are listed in the online catalogue. The price of the product always corresponds to the price listed in the online catalogue on the day the order is delivered to the Seller. The price list of the goods can be found on the website www.inter-sat.cz and is not part of these terms and conditions.
2) Individual purchase contracts are concluded on the basis of a written order from the Buyer. The order is binding for the Seller at the moment of delivery of the order to the Seller. The Seller is obliged to confirm the order without delay. The deadline for order confirmation is 5 working days from the receipt of the order, whereby the Seller shall notify the Buyer of the order confirmation via electronic communication.
3) The minimum order price for shipping outside the Czech and Slovak Republics is CZK 5000 (EUR 200). In case of an order below this amount, we do not ship the goods.
4) The order must contain the following basic elements:
- business name, registered office of the buyer / name and surname, residence of the buyer in the case of a consumer buyer,
- his/her VAT number and VAT number if he/she is registered as a VAT payer,
- the telephone number and e-mail address at which it is possible to confirm receipt of the order,
- the order number of the goods listed in the Seller's catalogue,
- the quantity of the product requested,
- the name and signature of the buyer's authorised representative,
- the desired method of receipt of the goods and the place of performance (delivery),
- the required method of payment.
- If the order does not contain the above-mentioned basic elements (these are indicated when registering the buyer through the seller's online store), it will be considered as indeterminate and will not be accepted by the seller.
5) The deadline for processing the order by the Seller is 30 calendar days from the date of confirmation of receipt of the order. The Seller may extend the deadline in exceptional cases - in this case, the Seller is obliged to inform the Buyer of this circumstance within 5 days after receipt of the order. In case of non-compliance with the agreed term of performance, the buyer has the right to withdraw from the contract.
6) The Buyer undertakes to pay the Seller the purchase price in the required amount before delivery of the products - in cash, by credit card, by wire transfer to the Seller's bank account or by cash on delivery, unless otherwise stipulated by a special contract. If the Seller agrees to invoice deliveries within the specified credit, the maximum permitted invoice payment period is 7 days, unless otherwise specified in the contract.
In the event of delay in payment of invoices, the Buyer shall pay the Seller a contractual penalty of 0.05% of the amount due for each day of delay plus interest on late payment, unless otherwise provided for in the contract. The Seller's right to compensation for damages in full is not affected by the payment of the contractual penalty or interest on late payment.
7) The Seller is obliged to hand over the ordered goods for transport within 2 working days after payment of the purchase price on the basis of the relevant document issued by the Seller. The date of payment of the purchase price shall be deemed to be the date on which the sum of money is credited to the account of the Seller's payment service provider. Together with the delivery of the goods, the Seller shall issue and send the Buyer an invoice - tax document.
8) If the Buyer sends the Seller an order for products that are not normally sold, or for exceptionally large quantities of products, or for products that place higher demands on the Seller's service or warranty, a separate written purchase agreement shall be negotiated for this business case. The Seller reserves the right to determine whether an order is an order according to the previous sentence. The separate sales contract shall provide for a deposit of at least 50 % of the price of the goods ordered and a penalty for non-acceptance of goods of at least 50 % of the price of the order.
9) The terms of Article 3 also apply mutatis mutandis to the charging of services and costs associated with the delivery of the goods. The Buyer shall pay for these on the basis of a tax invoice.
10) The purchase contract between the seller and the buyer can only be concluded in the Czech language.
11) The price list of packing and transport costs is available on the Seller's website HERE.
1) Based on the Buyer's registration in the online shop, the Buyer can access his/her customer account. From his customer account, the Buyer can order goods. The Buyer may also order goods without registration.
2) When registering for a customer account and when ordering goods, the Buyer is obliged to provide all the information correctly and truthfully. The Buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
3) Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller is not responsible for any misuse of the customer account by third parties.
4) The Buyer is not entitled to allow third parties to use the customer account.
5) The Seller may cancel the user account, in particular if the Buyer no longer uses his/her user account or if the Buyer breaches his/her obligations under the Purchase Agreement and these Terms and Conditions.
6) The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of hardware and software equipment of third parties.
Terms of delivery
1) The Buyer shall specify the mode of transport in the order by selecting one of the modes of transport provided by the Seller at the Buyer's expense. In the case of transport at the seller's expense, the seller always has the right to choose the mode of transport.
The Seller provides the following modes of transport:
- personal collection at the Seller's premises upon payment in cash, by credit card or by instalments (applies to consumers only),
- transport by a freight forwarding company to the address given by the buyer on delivery, or without the required delivery if agreed in a separate purchase contract,
- transport by the seller's own means - only by prior written agreement between the buyer and the seller.
- If the Buyer does not specify the type of transport in the order, the Seller shall decide on it.
The price for shipping is available on the seller's website HERE.
2) The Seller shall fulfill its obligation to deliver the Purchased Goods to the Buyer by handing them over to the first carrier for transportation for the Buyer and shall allow the Buyer to exercise its rights under the contract of carriage against the carrier if the contract provides for shipment of the goods by the Seller. In the case of an agreed personal collection at the seller's premises, the seller shall fulfil the obligation to deliver the goods by allowing the buyer to handle the goods at the place of such premises and by giving the buyer timely notice thereof.
3) In the case of personal collection at the Seller's premises, the Seller is obliged to invite the Buyer to take delivery of the goods - the invitation may be made by telephone, e-mail, fax or letter sent to the Buyer's address (the sending of an invoice is also considered as a notice). The buyer is obliged to take over the goods. The Seller is not in default of delivery of the goods if the Buyer has not taken over the object of purchase from the Seller within the period specified by the Seller, or without undue delay from the delivery of the Seller's invitation to take over the goods.
4) If the paid goods with the specification "personal collection " are not taken over from the Seller within 7 days from the date of the invoice, the goods will be sent to the Buyer's address specified in the Buyer's order at the Buyer's expense. If the prepaid goods with the specification "personal collection" are not collected by the buyer within 7 days of the requested collection date, the seller has the right to withdraw from the contract immediately.
5) The Seller shall attach a delivery note to each delivery of goods. This delivery note shall be mutually confirmed by the parties upon delivery and acceptance of the goods. The Seller shall be entitled to refuse to hand over the goods to the Buyer if the Buyer fails to give him the confirmed original delivery note or a copy of the delivery note with the original signature of the Buyer. In the case of cash payment, the delivery note shall replace the cash (receipt) document confirming payment of the purchase price of the goods, in the case of delivery of goods by transport service, the delivery note shall replace the delivery note or other document proving receipt of the goods by the Buyer.
6) The costs of transport from the Seller's warehouse to the Buyer shall be borne by the Buyer, unless otherwise specified.
7) The risk of damage to the goods passes to the buyer at the time when he takes over the goods from the seller, or if he fails to do so in time, at the time when the seller allows him to dispose of the goods and the buyer breaches the contract by not taking over the goods, unless the law provides otherwise for different methods of delivery of the goods.
8) The buyer acquires title to goods in respect of which the purchase price has been paid before delivery of the goods as soon as the goods are delivered to him, otherwise by payment in full of the purchase price.
Compliance with the contract of sale
1) In cases of purchases made pursuant to the Civil Code, the seller shall be liable to the buyer (consumer) for the fact that the goods sold are in conformity with the contract of sale upon receipt by the buyer, in particular that they are free from defects. Unless otherwise provided for in the Civil Code, conformity with the contract of sale according to the above shall furthermore be understood to mean that the sold item is suitable for the purpose for which an item of this kind is usually used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the industry, if there are no technical standards, the item corresponds in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of items of the same kind, which the buyer can reasonably expect, including in the light of public statements made by the seller or by another person in the same contractual chain, in particular by advertising or labelling, the item is supplied with the accessories, including packaging, assembly instructions and other instructions for use, which the buyer can reasonably expect, and the item corresponds in quality or workmanship to the sample or specimen provided by the seller to the buyer before the conclusion of the contract.
2) If the item is not in conformity with the contract of sale (hereinafter referred to as "non-conformity with the contract of sale"), i.e. has defects, the buyer may demand its removal. He may, at his option, demand the delivery of a new item without defect or the repair of the item, unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other method; this shall be assessed in particular with regard to the significance of the defect, the value the item would have had without the defect and whether the defect can be removed by the other method without significant difficulties for the buyer. The seller may refuse to remedy the defect if it is impossible or disproportionately costly to do so, having regard in particular to the significance of the defect and the value which the thing would have had without the defect. The buyer may demand a reasonable discount or withdraw from the contract if the seller has refused or failed to remedy the defect, the defect is repeated, the defect is a material breach of contract, or it is obvious from the seller's statement or the circumstances that the defect will not be remedied within a reasonable time or without substantial difficulty for the buyer.
3) The buyer's (consumer's) right from defective performance is based on the defect that the thing has when the risk of damage passes to the buyer, even if it appears later. A contradiction with the purchase contract which manifests itself within one year from the date of acceptance of the item by the buyer shall be deemed to exist already at the time of acceptance, unless the nature of the item or the defect precludes it.
4) A defect is not wear and tear caused by normal use or, in the case of a used item, wear and tear corresponding to the extent of its previous use.
5) The buyer (consumer) may complain about a defect (claim a defect) that appears on the item within two years of receipt.
6) When buying a used item, the seller is entitled to shorten the period according to paragraph 6 of this article up to one year.
7) The Buyer's claim in the event of a breach of the purchase contract according to the above, when exercising his/her right, shall be conditional upon the obligation to present the Seller with a clean item, including proof that he/she purchased the goods in question from the Seller in any verifiable manner (e.g. receipt, confirmed warranty card, proof of payment of the internet order, etc.). If the buyer fails to comply with the above conditions for exercising his right, the seller will not consider the claim as legitimate.
8) The Buyer's claims in the event of non-compliance with the Purchase Contract according to the above and other liability claims arising from defective performance of the sold item can be made at the Seller's premises listed in the contacts at www.inter-sat.cz, where acceptance of the claim is possible with regard to the range of goods sold, or at the Seller's registered office. In the event of non-compliance with the above procedure, no account will be taken of this or subsequent claims.
9) The consumer acknowledges that if a gift is provided to the consumer together with the goods, the right of defective performance can be exercised within 2 years from the receipt of the goods only for the goods sold, not for the gift provided together with the goods. The consumer is entitled to exercise the rights of defective performance in respect of the gift provided within 14 days of receipt.
Withdrawal from a contract, Withdrawal from a contract concluded by means of distance communication
1) The consumer may withdraw from a contract concluded by distance means, i.e. by means of distance communication (via the online shop www.inter-sat.cz) or from a contract concluded away from business premises, without giving any reason and without any penalty, within 14 days of the date on which the consumer or a third party appointed by him, other than the carrier, takes delivery of the goods or takes delivery of the last item or parts of the goods, or by the first delivery of the goods if a regular delivery of the goods is agreed for an agreed period of time. The consumer shall prove this by producing a sales receipt. The place of exercise of the right of withdrawal shall be the address of the seller's business premises where the consumer purchased the goods or the seller's registered office, which may be exercised in person or in writing by any unequivocal statement made to the trader.
2) The consumer is obliged to return the goods received from the seller without undue delay, at the latest within 14 days of withdrawal from the contract. The consumer shall be liable to the seller for any diminution in the value of the goods resulting from handling them in a manner different from that which is necessary in view of their nature and characteristics. In the event that the value of the goods has been reduced, the consumer shall be obliged to compensate the seller in money for the proven lack of value. The depreciation of the value of the goods shall be deemed to be, in particular, partial consumption or wear and tear of the goods as a result of handling the goods in a manner other than that necessary for the consumer to become familiar with the nature, characteristics and functionality of the goods, any damage to the goods or delivery of incomplete goods, i.e. without all the supplied accessories and complete documentation.
3) In the event that a gift is provided to the consumer together with the goods, the gift contract between the seller and the buyer (consumer) is concluded with the condition that if the consumer withdraws from the purchase contract, the gift contract shall cease to be effective in respect of such gift and the consumer shall be obliged to return the gift to the seller together with the goods. If the consumer fails to return the gift within the time limit set by the seller, the seller shall have the right to continue to recover the amount corresponding to the value of the unreturned gift. The Seller shall also be entitled to set off the amount corresponding to the value of the unreturned gift against the amount which the Seller is obliged to refund to the Consumer in the event of a justified withdrawal from the Purchase Contract and a proper return of the goods. In the event of withdrawal from the gift contract, the purchase contract shall not be terminated.
4) In the event that additional goods are sold at a highly discounted promotional price of CZK 1,-, it is deemed that the purchase contract, the subject of which is the discounted promotional goods, is concluded with a condition precedent, and if the purchase contract, the subject of which was the goods, is withdrawn, to which the goods were sold at the discounted promotional price, the contract of sale in respect of the discounted promotional goods shall cease to have effect and the consumer shall be obliged to return the goods at the discounted promotional price to the seller and the seller shall refund the purchase price of the discounted promotional goods to the consumer. If the consumer fails to return the highly discounted goods within the time limit set by the seller, the seller shall continue to have the right to recover the amount corresponding to the value of the unreturned product. The Seller shall also be entitled to set off the amount corresponding to the value of the unreturned product against the amount which the Seller is obliged to refund to the Consumer in the event of a legitimate withdrawal from the Purchase Contract and a proper return of the goods.
5) If the buyer-consumer exercises the right of withdrawal as set out above, the seller is entitled to reimbursement of the actual costs incurred in returning the goods if the goods cannot be returned by the usual postal method due to their nature (§ 1820, paragraph 1, point j). The seller is entitled to offset the amount corresponding to the actual costs incurred in returning the goods which cannot be returned by the usual postal method due to their nature against the purchase price.
6) In the event that the buyer is not a consumer, i.e. purchases the goods in the course of his trade or business (which is determined by the indication of the identification number on the purchase receipt), the right of withdrawal does not arise for the buyer, as the law does not provide for this possibility.
7) The seller shall return to the consumer without undue delay all monies, including delivery costs, received from the consumer under the contract, in the same manner, but no later than 14 days from the day on which the consumer receives the returned goods from the seller or from the day on which the consumer proves to the seller that the goods have been sent back, whichever is earlier.
8) In the case of unjustified return of goods (i.e. if the grounds for withdrawal from the contract according to the relevant provisions of the Civil Code are not met), the consumer is obliged to pay the actual costs of transporting the returned goods to the seller and from the seller back to the consumer.
9) The buyer-consumer cannot, inter alia, withdraw from the purchase contract:
- on the provision of services, if the services have been fully performed; in the case of performance for consideration, only if the performance has commenced with the consumer's prior express consent before the expiry of the withdrawal period and the entrepreneur has instructed the consumer prior to the conclusion of the contract that the provision of the performance terminates the right to withdraw from the contract,
- the supply of goods or services the price of which depends on financial market fluctuations independent of the seller's will and which may occur during the withdrawal period,
- the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, with the proviso that delivery may not take place until after thirty days have elapsed, and the actual value of which depends on market fluctuations independent of the will of the seller,
- the supply of goods made to the consumer's requirements or adapted to his personal needs,
- the delivery of perishable or short-lived goods, as well as goods which, by their nature, have been irretrievably mixed with other goods after delivery,
- for urgent repair or maintenance to be carried out at a place designated by the consumer at his express request; this shall not apply, however, to the carrying out of repairs other than those requested or to the supply of goods other than spare parts necessary for the repair or maintenance,
- the supply of goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after having been breached by the consumer,
- the supply of an audio or visual recording or a computer program in sealed packaging if the consumer has broken it,
- the supply of newspapers, periodicals or magazines,
- the supply of digital content which is not supplied on a tangible medium, after the performance has begun; in the case of a performance for consideration, if the performance has begun with the prior express consent of the consumer before the expiry of the withdrawal period, the consumer has been informed that the right to withdraw from the contract is thereby extinguished and the trader has provided him with a confirmation of the concluded contract in text form within a reasonable time after its conclusion, but at the latest at the time of delivery of the goods or before he begins to provide the service
- in the other cases referred to in Section 1837 of the Civil Code.
10) The withdrawal form is available HERE.
1) The Seller provides the Buyer (Consumer) with a quality guarantee for a period of 24 months from the date of receipt of the goods. For a buyer who is not a consumer, the seller provides a guarantee of quality for the duration provided by the manufacturer of the goods. If the goods sold, their packaging or the instructions accompanying them are marked with a period of time for use in accordance with specific legislation, the guarantee period shall expire on the expiry of that period.
2) The seller is liable for any defects that appear in the goods during the warranty period. The buyer is obliged to claim obvious defects from the seller without undue delay after taking delivery of the goods; later claims will not be taken into account. Hidden defects in the goods that become apparent after the goods have been taken over shall be claimed by the Buyer from the Seller without undue delay after the Buyer becomes aware of them, provided that such defect becomes apparent within the warranty period. The seller's liability for defects does not arise if such defects were caused after the buyer's receipt of the goods by external events and were not caused by the seller or persons with whose help the seller fulfilled his obligation. In particular, the Seller is not liable for defects caused by using the goods in contravention of the instructions for use, by unprofessional or unauthorised intervention, by the ingress of a foreign substance into the goods (e.g. liquid), by the connection of other mains adaptors and overvoltage in the power supply network, by faults in the connection lines, by failure to comply with the technical conditions for installation and operation, by storage or operation in conditions unsuitable for the type of goods (e.g. temperatures exceeding the limits recommended by the manufacturer and indicated on the packaging or in the warranty card of the goods, humid, dusty, chemically aggressive or otherwise unsuitable environment), mechanical damage to the goods by the purchaser or a 3rd party, defects caused by an unavoidable event (e.g. natural disaster), connection of the goods to other than the prescribed power supply voltage, etc. The guarantee for quality also does not cover wear and tear caused by normal use. A difference between the serial number of the goods and the number on the guarantee certificate is also considered an obvious defect. In the event that this claim is accepted as justified, the buyer may request the delivery of a new warranty certificate.
3) If the subject of the purchase contract is goods marked as discounted at the time of sale due to a defect, the seller shall notify the buyer of the defect and shall not be liable for it. The other parts of the goods are covered by the stated warranty. In the case of second-hand goods, the warranty does not cover defects arising from use or wear and tear.
4) Goods which are defective due to user's mishandling shall be repaired by the Seller outside the warranty at the Buyer's expense after agreement with the Buyer. Download the price list of services here.
5) The warranty period begins on the day of receipt of the goods, if the goods have been shipped under the contract, it starts from the arrival of the goods at the place of destination. In the case of goods that need to be professionally installed at the buyer's premises, the warranty period begins on the date of professional installation, provided that the buyer has ordered the commissioning within three weeks of receipt of the goods and has provided the necessary cooperation to perform the service in a proper and timely manner.
6) If the goods are replaced, the warranty period does not start again.
7) The rights of liability for defects in the goods for which the warranty period applies shall be extinguished if they have not been exercised within the warranty period in a demonstrable manner, e.g. by written notice delivered to the seller or by telephone.
8) When sending the goods to the buyer, the buyer is obliged to check the orderliness and safety of the delivery for possible damage during transport. If the goods are obviously damaged, where the packaging and appearance of the delivery indicate that there is a real risk that the goods are damaged, the Buyer has the right to refuse to accept the delivery. In the case of obvious damage, which the buyer discovers on the spot before taking delivery of the goods, the driver is obliged to draw up a complaint report with the buyer and the buyer does not take delivery of the goods.
9) At the moment of acceptance of the goods by the Buyer at the Seller's premises, it shall be deemed that the quantity and type of goods received corresponds to the quantity and type indicated on the delivery note.
10) The Buyer is obliged to inspect the goods delivered by the Seller as soon as possible after the risk of damage to the goods has passed, i.e. after taking delivery of the goods from the Seller. In the case of dispatch of goods, after they have been handed over by the carrier at the place specified in the contract.
11) Claims may be made by mail or in person at the place of receipt of the goods from the seller, so that no later than on the last day of the warranty period, the seller receives the buyer's expression of intent to exercise the rights arising from the warranty provided. In the written claim, it is always necessary to state how the defect manifests itself, to present the item to the Seller clean and to prove that the goods were purchased from the Seller in any verifiable way (e.g. receipt, confirmed warranty card, proof of payment of the online order, etc.), including the method of resolution and contact details of the Buyer. If the Buyer fails to comply with the above conditions for exercising his/her right, the claim will not be considered legitimate by the Seller. When delivering the claimed goods to the Seller, the Buyer is obliged to provide the goods with suitable packaging that meets the requirements for transport of the type of goods, so as not to damage the goods and, if necessary due to the nature of the goods to ensure the protection of the goods during transport, to mark the goods with appropriate symbols.
12) Goods submitted for complaint will be tested only for the defect indicated by the Buyer (in the complaint form, in the attached defect description sheet). We recommend a written form to indicate the defect.
13) The Seller shall issue the Consumer with a written confirmation of when the Consumer exercised the right, what is the content of the complaint and what method of handling the complaint the Consumer requires; as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.
14) Other rights and obligations of the parties relating to the Seller's liability for defects are governed by the Seller's Complaints Procedure, available at https://www.inter-sat.cz/reklamace-servis-a-vraceni_ma84.html.
1) The Parties may deliver all written correspondence to each other by electronic mail.
2) The Buyer shall deliver correspondence to the Seller at the e-mail address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.
Circumstances excluding liability
1) In all cases of circumstances that exclude liability, including uncaused delays in delivery by the manufacturer, transport failures and similar force majeure events that interfere with the performance of the Seller's contractual obligations, the Seller shall be obliged to negotiate with the Buyer an alternative date of performance prior to delivery of the goods, or the Seller shall be entitled to withdraw from the contract without being obliged to compensate the Buyer for the damage caused by the circumstances that exclude liability.
Exclusion of the seller's liability for the sale of decoder cards
1) The Seller shall not be liable for the programme offer, changes to it or adjustments to the transmission time, the structure or number of stations received, as well as other changes that have occurred as a result of a decision of the broadcasting company (pay service provider or provider), or as a result of the legal termination of the service provider, the transfer of the rights of the provider to another legal entity, or the termination of this broadcasting or the transfer of the broadcasting to another satellite.
2) The Seller shall not be liable for the functionality of the access decoder card if the Buyer has used the card in a decoder or decoder CI module other than those recommended by the Operator, made unauthorised modifications to the card, attempted to program or otherwise modify the access card, made unauthorised uploads of software or data, or otherwise attempted to use the card in a manner not recommended by the Operator. if the purchaser has physically damaged the access card or if, as a result of excessive heat load, inadequate ventilation of the technical equipment or failure to comply with the operating conditions of the equipment in which the card was used, the card has been degraded or its technical parameters irreversibly changed.
3) The Seller shall not be liable for cancellation of the advertised programme or interruption or termination of the broadcast by the operator.
4) The Seller shall not be liable for any interruption of the delivery of paid services by the Operator due to the Buyer's delay in payment or if there have been changes in the Buyer's personal or payment disposition of which the Seller was not informed in time (e.g. expiry or issuance of a new payment card with new data, etc.).
Out-of-court settlement of disputes
1) According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer-consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services.
2) The Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
3) The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
4) The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, within a defined scope.
1) All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the law applicable to this Contract shall be the law of the Czech Republic. This provision is without prejudice to the consumer's rights under generally binding legislation.
2) These GTC are valid for all purchase contracts concluded by the Seller from the date of their publication on the Seller's website.
3) All personal data provided during the registration of the buyer will be used only for the purpose of the mutual business relationship for the duration of the registration. By submitting an order, the Buyer gives consent to the collection of personal data. Information on the processing of personal data is available on the Seller's website: www.inter-sat.cz/privacy-policy
4) The Buyer can change his/her data in the relevant section available only after his/her login. He also has the right to request the Seller to change or delete his personal data from the database and to cancel his registration, as well as other rights provided for in Section 21 of the Data Protection Act and Regulation No. 2016/679.
5) Depending on changes in the relevant legal norms, as well as the company's business policy, the Seller reserves the right to change the GTC. The Seller will publish this change and its effectiveness on its website before the planned effective date of the new GTC.
6) The Parties agree that all property disputes arising from the Purchase Contract, as well as disputes that may arise in the future from the legal relationship established by the Purchase Contract, if not resolved by mutual agreement, shall be finally arbitrated by the Court of Arbitration at the Czech Chamber of Commerce and the Czech Chamber of Agrarian Affairs in accordance with its Rules and Regulations. The Parties agree that the dispute may be resolved without an oral hearing unless one of the Parties expressly requests it after the commencement of the dispute in its first act in the matter.
The arbitration clause shall not apply to contractual relations arising from consumer contracts concluded within the meaning of the provisions of Section 1810 et seq. of the Civil Code.
7) The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could enable him or third parties to interfere with or make unauthorised use of the software or other components forming the online shop and use the online shop or its parts or software in a manner that would be contrary to its purpose or intent.
8) The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.
9) These GTC shall come into force on the date of their publication on the Seller's website.
In Brno, 9 January 2023